FAQs_Eileen

Where are your locations?

• Matawan — 351 Route 34, Matawan, NJ 07747
• Sayreville — 2909 Washington Rd., Parlin, NJ 08859
• Edison — 122 Talmadge Rd., Edison, NJ 08817
• Toms River — 1922 Hooper Ave., Toms River, NJ 08753
• Middletown — 1044 Route 35, Middletown, NJ 07748
• Flemington — 67 Church St., Flemington, NJ 08822

As a member, you’re welcome to tan at any of our six locations.

What are your holiday hours?

Our regular hours are Monday–Friday 9 AM–9 PM and Saturday–Sunday 10 AM–6 PM. Hours may be adjusted on holidays — please call your location ahead of time or check our social media for the latest holiday hours.

Do I need an appointment?

No appointment is needed for any service — Sun, Spray, or Spa. Just walk in during open hours and our team will get you set up.

Most popular

What memberships do you offer, and what do they cost?

We offer two monthly memberships plus single‑session walk‑ins. All memberships are open‑ended with no contract and are valid at all six locations.

$79.99/month + tax — Luxury ALL: unlimited Sun, Spray & Spa (up to 4 services a day — one Sun, one Spray, two Spa), 20% off all retail products, member‑only promotions, Guest Passes, and 5% back in Soleil Bucks when your monthly payment processes successfully on the first attempt. Our most popular membership.

$19.99/month + tax — Luxury ONE: one service each month (your choice of Sun, Spray, or Spa). Unused sessions roll over and keep accruing until you use them. Includes 20% off retail products, member‑only promotions, Guest Passes, and 5% back in Soleil Bucks when your monthly payment processes successfully on the first attempt.

$35/session + tax — Walk‑In: any single Sun, Spray, or Spa service, with no membership or commitment required.

One‑time enrollment fees: $29 plus tax for Luxury ONE and $49 plus tax for Luxury ALL.

Every service is priced the same within your plan — Sun, Spray, and Spa, including premium options like the K11 Air Loft, are all included with no upgrade fees, ever.

How do I create a membership account / sign up?

Signing up is quick — just stop by any location and our team will help you choose the plan that fits you and get you tanning the same day. All memberships bill automatically each month, so you’ll set up a credit or debit card on file when you enroll.

For your first visit, please bring:

• A government‑issued photo ID
• A credit or debit card (if you’re joining a monthly membership)
• A parent or guardian to sign, if you’re under 18

Sign up the same day as your first visit and you’ll receive 30% off.

How do I change my membership plan?

You can upgrade or change your plan any time at any location. If you upgrade mid‑month (for example, Luxury ONE to Luxury ALL), you’ll simply pay the pro‑rated difference for the days remaining in that month, and your full new rate begins on the 1st. Plan changes can be made up until the last day of the month.

How do I update my personal information?

You can update your personal details — like your phone number, email, or address — at any location, or through your account online. If you’d like a hand, our Guest Service team is happy to help at 1‑888‑SOLEIL1.

Can my spouse and I share a membership?

Each guest has their own profile and membership, so memberships aren’t shared. Have a friend or family member who’s new to Soleil? Ask us about our Friends Tan for Free passes.

What day does automatic billing take place?

Your membership dues are drafted on the 1st of each month. If the 1st falls on a weekend or holiday, the date stays the same.

Can I change the automatic billing date?

The draft date is the 1st for every member and location, so the billing date can’t be changed.

How do I update the credit card on file?

You can update your card any time — at any location, through your account online, or by calling Guest Service at 1‑888‑SOLEIL1 (option 4). When paying a balance in‑store, you can also add a backup card for added convenience.

What happens if my payment is denied?

If a monthly draft is declined, a $10 service fee is added and the balance carries to the next attempt. Keeping a current card on file is the easiest way to avoid this. You can update your card or make a payment at any location, online, or by calling Guest Service. We don’t refund unused months — on a monthly membership you’re responsible for your dues each month, whether or not you use the service.

How do I freeze my membership?

You can freeze your membership indefinitely to keep your current pricing and avoid a new enrollment fee later. While frozen, a $5/month fee applies and comes right back to you as Soleil Bucks to spend on products. You’re eligible to freeze after your first monthly draft, and the last day to freeze is the last day of the month.

To freeze online:

1. Go to soleiltans.com and open the My Membership tab.
2. Scroll to the bottom and click the blue chat bubble (lower‑right).
3. Enter your name and phone number — we’ll text you a verification code.
4. Enter the code and follow the prompts to freeze.

You can also freeze at any location. There’s no enrollment fee to resume — when you’re ready, just stop by a store to unfreeze. Your reactivation is pro‑rated based on the day you return, and your monthly rate stays the same.

What is your cancellation policy?

Memberships are cancelled online (not by phone or in person). A few things to know:

• You can cancel after your first monthly draft has processed.
• Only the primary account holder can make changes, and the account must be current (not past due).
• Submit by end of business on the 20th to take effect the last day of that month. After the 20th, one more month is billed and cancellation takes effect the last day of the following month.
• Any remaining sessions, discounts, Soleil Bucks, and unlimited services expire at the end of your final month and aren’t extended.

If your membership is currently frozen, it needs to be unfrozen first (in‑store) to make it active again, then cancelled.

How do I cancel my membership? (step by step)

1. Go to soleiltans.com and scroll to the bottom of the homepage.
2. Click the blue chat bubble in the lower‑right corner.
3. Enter your name and phone number — we’ll text you a verification code.
4. Enter the code and follow the prompts to cancel.

Just pausing for a while — say for travel or a procedure? Freezing keeps your current pricing and avoids a new enrollment fee. Ask us about it before you cancel.

Do you have stand‑up beds and lay‑down beds? (standups)

Yes — we have plenty of both. We offer stand‑up booths — also called stand‑ups, standups, or stand up beds — as well as traditional lay‑down beds (lie‑down beds), in a range of levels from gentle to high‑pressure, so you can choose what feels best and matches your tanning goals. The exact beds available vary by location, so if you’re set on a particular type or level, give your studio a quick call and we’ll point you to the right one.

How often should I tan?

Federal law limits UV tanning to once every 24 hours. Beyond that, your skin actually develops a deeper, more even color when you leave a day or two between sessions — so a steady rhythm gives you the best results.

How do I prepare for UV tanning?

A little prep goes a long way:

• Hydrate your skin. Moisturized skin tans faster and more evenly; dry skin reflects UV light. Using an indoor tanning lotion during your session can noticeably improve your results.
• Remove makeup before tanning.
• Always wear protective eyewear. It’s required by law — your eyelids are too thin to block UV. We provide eyewear, or you can bring your own (it isn’t shared or borrowed).

Not sure which lotion is right for you? Our team can match one to your skin type and tanning goals.

How old do I have to be to UV tan?

In New Jersey you must be 17 to use a sun bed or booth, with parental consent. A parent or guardian needs to be present at your first visit to sign.

Do I need an appointment to tan?

No — no appointment needed. Just walk in during open hours.

Why should I use an indoor tanning lotion?

Lotions made for outdoor use can be oily and leave a film that slows tanning (and isn’t good for the equipment). A quality indoor lotion hydrates your skin, helps it absorb UV more evenly, and can help you see results faster. Alternating between a couple of lotions also keeps your skin responding well.

Do I need an appointment for a spray tan?

No appointment needed. We use the fully automated Norvell spray booth, which guides you through the whole session with voice instructions for quick, even, natural‑looking results — no artist required.

How do I prepare for my spray tan?

Before your session:

• Shower and exfoliate thoroughly. Avoid bar soap, high‑pH products, and in‑shower moisturizers — they can keep the tanning agent (DHA) from working well.
• Avoid sweating or getting damp beforehand, and skip lotion, moisturizer, perfume, deodorant, and makeup that day.
• Shaving? Do it 24 hours before. Waxing? At least 2 days before.

The day of:

• Wear dark, loose‑fitting clothing and leave jewelry at home.
• Arrive with clean skin — no deodorant, lotion, or perfume.
• We provide barrier cream (for your nail beds and palms), Sticky‑Feet, and a hair net.

Didn’t have time to prep? You can still tan — just pick up a pH‑balancing mitt to exfoliate first. Results may vary a little without full prep.

How do I care for my spray tan?

For the first 6–8 hours: avoid sweating, water, and showering, and stay out of chemically treated pools and hot tubs for 24 hours. Wear loose, dark clothing and hold off on lotions, perfumes, and deodorant.

Your first shower (after 6–8 hours) should be cool plain water only — no soap. It’s completely normal for the rinse water to look brown; that’s just the cosmetic bronzer washing off, and it won’t stain.

After that: use a gentle, low‑pH shower gel with cool water, pat your skin dry instead of rubbing, and avoid hot water, over‑showering, shaving, scrubs, and loofahs. The gentler you are, the longer your color lasts.

How long will my spray tan last?

Spray tans typically last 5–7 days, and anywhere from 3–10 days depending on your skin and your habits. Good prep and gentle aftercare make the biggest difference in how long your glow sticks around.

How old do I have to be to spray tan?

In New Jersey, ages 14–17 may spray tan with parental consent. A parent or guardian needs to be present at the first visit to sign.

What can I expect during my Cocoon session?

The Cocoon is a relaxing infrared wellness pod. A typical session runs about 15 minutes (adjustable up to 30) and combines soothing radiant heat, a gentle vibrating massage, color light therapy, Himalayan salt therapy, and aromatherapy. Your head stays outside the pod with cool facial air for comfort. It’s designed to help you unwind, sweat out water weight, and support relaxation and wellness goals.

At our Flemington and Middletown locations you’ll also find the Aqua Cocoon, a hydration‑focused pod that adds nourishing steam and moisture.

How can I prepare for my Cocoon Wellness Pod session?

No special prep is needed. To get the most out of it:

• Drink water before and after, since it’s a warm, sweat‑inducing session.
• Wear comfortable clothing (or ask about spa attire).
• Simply relax — the pod is one‑touch and voice‑guided, so it walks you through everything.

Do you have Red Light Therapy?

Yes — Red Light Therapy is available at all six of our locations. It’s a UV‑free, roughly 12‑minute session that can be used every day. Many guests enjoy it for its skin benefits — supporting collagen and elastin, and helping with fine lines, acne, and overall skin tone — as well as for relaxation.

Can I do just Red Light Therapy on its own?

Absolutely. Red Light Therapy is a standalone service, so you can come in for red light only — no tanning required. Do it as a single walk‑in session ($35 plus tax), or use it as your service on a Luxury membership. Just walk in during open hours; no appointment needed.

Do you have a sauna?

We don’t have a traditional sauna room, but we offer an infrared sauna‑style experience in our Cocoon Wellness Pod. It surrounds you with soothing radiant infrared heat — along with a vibrating massage, light therapy, and aromatherapy — to help you warm up, work up a sweat, and unwind. Many guests use it just like they would a sauna.

At our Flemington and Middletown locations, the Aqua Cocoon offers a hydration‑focused version that pairs radiant infrared with vitamin‑infused steam.

Do I need an appointment for spa services?

No appointment needed — just walk in during open hours. Spa services and availability vary a little by location, so feel free to call ahead if you’re set on a specific one.

Do you offer a free first visit?

Yes! First‑time guests can enjoy one complimentary service — Sun, Spray, or Spa — along with a guided tour and a personal consultation to match you with the right service. The standard new‑guest offer is for first‑time guests who live within a 5‑mile radius, are 18 or older, and redeem the same day as their first visit (valid ID required, limit one per guest). You’ll need UV eye protection for a sun session — bring your own or pick some up here. If you’re outside those guidelines, ask us about our new‑guest options.

Is the free session actually free?

Yes — completely free, with no obligation to sign up. For a sun session, you’ll just need UV eye protection, which you can bring or purchase.

What is “Friends Tan for Free”?

It’s our way of sharing Soleil with your circle. As a member, you receive passes to give to friends who are new to Soleil, and each pass lets them enjoy one Sun, one Spray, and one Spa service. As a thank‑you, you earn Soleil Bucks toward products when your passes are redeemed. Ask our team for details.

When can I redeem my birthday session?

Happy birthday! Your free birthday session (one Sun, Spray, or Spa) can be redeemed any time during your birthday month. If your birthday falls on the 1st–7th, you can redeem up to 14 days before; if it’s on the 23rd–30th, up to 14 days after. Members also get 50% off products during their birthday month, and walk‑ins get 25% off. To keep the birthday perk active from year to year, we just ask that you’ve made a purchase with us within the past 12 months.

How do I use my Soleil Bucks?

Soleil Bucks can be used toward products in‑store, like lotions and skincare. They can’t be applied to your card or used for membership dues or services.

Do you have any current promotions?

We post our latest deals and promotions on our social media, so follow us to stay in the loop. You’re always welcome to ask our team what’s running when you visit or call.

How do I pay? Do you accept cash?

Soleil Tans is a card‑based studio, and we accept all major credit and debit cards for memberships, single sessions, and products. For the smoothest and quickest checkout, we recommend paying by card.

Can I return or exchange a product?

Skincare and lotions can be returned within 7 days if they’re new and unused, for an exchange or store credit toward another product. We don’t offer refunds on returns.

How do session packages work?

A session package is a group of services you purchase in advance. Packages expire 6 months from the date of purchase.

Can children come in with me or wait in the lobby?

For everyone’s safety and privacy, no one else may be in the room during a service, including children. In the lobby, well‑behaved children ages 12 and up are welcome to wait; for insurance reasons, children under 12 can’t be left unattended.

How do I apply to work at Soleil Tans?

We’d love to hear from you! Visit soleiltans.com and click Apply in the upper‑right corner. You must be 18 to work at Soleil Tans.